How it works
“Hey, i want a guitar from Decibel… now what?”
Here’s roughly how the process works:
- If you haven’t yet, sign up for the wait list.
- Be patient. In the mean time, peruse the pricing guide and start thinking about the specs you might want in your instrument.
- When your number is getting close to coming up (usually as i’m in the last stages of finishing up the batch of guitars ahead of yours), i’ll make contact so you know your build slot is coming up. At this time, i’ll ask for a $100 non-refundable deposit to start the design consultation and quoting process. This ensures that you’re serious about proceeding, and also gives me a tiny bit of compensation for the quoting process, which can sometimes be quite involved.
- After the deposit is received, we’ll start working together on the specs of your instrument. This could take a few days, or a few weeks (or more), if we’re looking for a particular and special piece of wood, or if you’re really not sure what you want in a custom instrument. I will help you along with the decision-making process as much as you need, and will advise on choices and make recommendations along the way as needed. Keep in mind that i’m a designer first, and i reserve the right to reject any customer request that i think will result in an instrument that does not reflect well upon the high standards i have for Decibel Guitars. Yeah, i’m kind of an ass that way.
- Once the specs and price have been agreed upon, i’ll ask you for 50% of the balance so i can start acquiring the woods and hardware, and start building. I’ll endeavour to give you a target date for completion, and will make every effort to hit that deadline. I will make every effort to keep you apprised of the progress of the build and will advise you of any unforseen delays come up in the build process. Just don’t expect emails every day.
- As your build approaches completion, i’ll get a shipping quote and will ask for the remaining 50% plus shipping when the instrument is done. I will ship worldwide. The buyer assumes all costs for shipping, including any taxes, duties, import fees or customs brokerage prior to it arriving at its destination.
- Once the instrument is delivered and in your hands, if there are any defects in parts, materials or workmanship, i will make things right at no cost to you… as long as i hear about it first. Posting about issues on public forums before i’ve had a chance to address any defects or deficiencies isn’t fair, and all i ask is that i be given the respect and courtesy of addressing and resolving any issue before it’s aired in public. I call this my “No B.S. Warranty”.
I think that’s it… any questions?