How it works
- September 10th, 2011
“Hey, i want a guitar from Decibel… now what?”
Here’s roughly how the process works:
- If you haven’t yet, sign up for the wait list.
- Be patient.
In the mean time, peruse the pricing guide and start thinking about the specs you might want in your instrument. - When your number is getting close to coming up (usually as i’m in the last stages of finishing up the batch of guitars ahead of yours), i’ll make contact so you know your build slot is coming up. At this time, i’ll ask for a $500 deposit. This ensures that you’re serious about wanting to proceed with a build, and also gives me a bit of capital to do things like order hardware and start looking for woods for your particular build.
- After the deposit is received, we’ll start working together on the specs of your instrument. This could take a few days, or a few weeks (or more), if we’re looking for a particular and special piece of wood, or if you’re really not sure what you want in a custom instrument. I will help you along with the decision-making process as much as you need, and will advise on choices and make recommendations along the way as needed. Keep in mind that i’m a designer first, and i reserve the right to reject any customer request that i think will result in an instrument that does not reflect well upon the high standards i have for Decibel Guitars. Yeah, i’m kind of an ass that way.
- Once the specs and price have been signed off, i’ll ask you for 50% of the balance so i can start building. I’ll endeavour to give you a target date for completion, and will make every effort to hit that deadline. I will make every effort to keep you apprised of the progress of the build and will advise you of any unforseen delays come up in the build process. Just don’t expect emails every day.
- As your build approaches completion, i’ll get a shipping quote and will ask for the remaining 50% plus shipping when the instrument is done.
- Once the instrument is delivered and in your hands, if there are any defects in parts, materials or workmanship, i will make things right at no cost to you… as long as i hear about it first. Posting about issues on public forums before i’ve had a chance to address any defects or deficiencies isn’t fair, and all i ask is that i be given the respect and courtesy of addressing and resolving any issue before it’s aired in public.
I think that’s it… any questions?
Wow man,i actually discovered you guys from watching periphery vids, and saw one where misha was doodling around with the javelin.F***ing grade A man Your company is one of my dream guitar brands(the other and only being bernie rico) once i get the money i will get a 6 or 7 string javelin hopefully its ok to make you guys like add a bit or two to the guitars.Stetsbar BKP’s afterburner etc.Other than that your guitars look absolutely Stunning.the javelin is one of the most elegant guitars i have ever seen and i say bravo to you and your company Mr wilson.keep on rocking sir.
Thanks, Russell! Just to be mentioned in the same breath as someone the calibre of Bernie Rico is quite an honour.
I’d have to look into the Stetsbar… i’ve seen them, but never considered using one before.